British Association of Urological Surgeons (BAUS)
"We liked their collaborative approach. Yes, they had their own ideas but they ran some very helpful workshops with us, looking at navigation and improving the user’s journey through the website.
The working partnership was even better than anticipated. As members of our project team were working surgeons, it wasn’t uncommon to have meetings outside of normal working hours. LightMedia were very flexible, proactive and kept to our tight timescale, even presenting the detailed specification to our trustees on a weekend so we could get sign-off and move quickly into the implementation phase.
As a membership organisation, there is a wide body of views and opinions that we have to take into account. If you don’t nail the project down at the beginning, you’ll get ‘project creep’ with everybody wanting to add their own bit of functionality. We found the two phase project approach (specification then implementation) helped us to contain costs and deliver the project on time and in budget.
From an IT point of view, we’re a small team at BAUS so we have to integrate with other systems. LightMedia’s willingness to meet with these suppliers, their pragmatism and unfailingly helpful tone has been wonderful. I feel they take a pride in the website in the same way that we do so it feels like a real working partnership.
Our website went live on schedule and on budget and we received great feedback from both association members and the public. It’s been such a great project to work on and LightMedia are a wonderful company to deal with. We felt they knew about our project intimately and the promptness with which they dealt with everything – and continue to deal with – is enormously impressive.
We’ve recommended LightMedia to several other organisations as a result. My Chief Executive said of LightMedia, ‘If you could bottle it and more people could have it, it would be marvellous.’”